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Terms & Conditions

Terms of use

This site is operated by mortgagedirect.ae (registered number) referred to in these terms and conditions as 'we', 'us', and 'our'. Our registered office is Office P05, Building 2, Bay Square, Business Bay, Dubai UAE, P.O. Box 213007. We can be contacted at helpdesk@mortgagedirect.ae from 8:30am to 5:30pm, Sunday to Thursday.

Use of this site

You use this site subject to the following terms and conditions. Nothing on this site is intended to be nor should be construed as an offer to enter into a contractual relationship. We cannot guarantee that use of this site will be compatible with all hardware and software which may be used by visitors to the site.


Copyright notice

This site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, software, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright. All trademarks reproduced in this site, which are not the property of, or licensed to us, are acknowledged on the site. The reproduction, re-distribution, re-publication, or otherwise making available of any material on this site to third parties without our prior written consent is prohibited. Unauthorised use of this site may give rise to a claim for damages and/or be a criminal offence.



Any evaluation, trial or other software which is available to download from this site may be restricted in functionality or configured to stop operating after the specified period of time. You may use such software only on the terms and conditions contained in the licence accompanying that software. Software available for downloading on the site is only available to mortgage intermediaries and customers of MD.


Important: We will be under no liability to you for any loss or damage you may suffer (however it may arise including our negligence) in connection with your access to or use of this site (including without limitation as a result of any computer virus) or any materials or information on this site.


Linking and third party material

This site contains links to other sites. We accept no responsibility or liability for the content of other sites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other site. We do not accept responsibility for the privacy policies or procedures of any sites which are linked to our web site. You may not create a link to this site from another site or document without our prior written consent. Any arrangements made between you and any third party named or referred to on the site are entirely at your sole risk and responsibility.


Accuracy of information

The information in this site is given in good faith. It is subject to change without notice. We are not liable for any inaccuracies and make no representation and give no warranty as to its accuracy.


We make the site available to you at our discretion and may terminate your access to the site at any time without notice. For example (but not limited to), we may choose to exercise our right to terminate your access if you are in breach of these terms and conditions [or any software licence terms].


Complete agreement

These terms and conditions (including the Privacy Policy and any licence terms contained in any software downloads) contain all the terms which you and we have agreed in relation to the use of the site.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.


Jurisdiction and acceptance of these terms and conditions

This site is controlled and operated by us from our office in Dubai, UAE. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this site shall be governed by English law. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the site. Your continued use of this site indicates your acceptance of these terms and conditions.


Other websites

Our site contains links to enable you to visit other web sites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide and they are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the web site in question.


Privacy policy

You can access this privacy statement via our homepage. In general, you can visit our site without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. We may request and collect the following information: personal information, including name, telephone number, email address etc. Some pages also use cookies, a data analysis technique which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. It in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser. We may request and collect information for the following purposes: internal record keeping; to improve our products and services this may involve using the information in training sessions; to follow up, either by email, phone, fax or mail, as part of our customer care procedures; to periodically send promotional e-mails from us (or on behalf of someone else) about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided; From time to time, to contact you for market research purposes. We (or an organization appointed by us) may contact you by e-mail, phone, fax or mail. We may also disclose your information to our appointed third party agents and suppliers in order to process your order. These third parties will only have access to your information in order for them to perform specific tasks related to your order and they may not use it for any other purposes. We may also pass your information on to financial organizations who have links or agreements with us. We may disclose your information to our professional advisers for the purpose of obtaining professional advice or to other third parties if we have a legal obligation to do so. We may also disclose your information to a purchaser in the event of a sale of the whole or a relevant part of our business. We reserve the right to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may disclose your information to other organizations whose business is the processing of information. We may also pass information on to the media.